This website is owned and operated by Potton and Burton Limited a registered company of New Zealand trading as Potton and Burton (“we, us, our”).
By purchasing products or using our website you are agreeing to the following terms and conditions.
Copyright
No part of our website or its content can be reproduced, copied, reprinted, re-typed or modified without our expressed permission.
Pricing and payment
All prices on our website are in New Zealand dollars (NZ$) including NZ$ Goods and Services Tax (GST). If the delivery address of your order is outside New Zealand, there will be no GST included.
The minimum order value for all web orders is NZ$29.99. Orders under the value of NZ$29.99 will not be accepted for processing.
Prices are subject to change at any time.
Payment is required at the time of purchase in NZ$ by Mastercard or Visa. For international orders, please ensure you familiarise yourself with the exchange rates before placing your order.
Addresses
Please provide a street address for shipping as we are unable to deliver to P O Boxes.
It is the responsibility of the customer to supply accurate contact details. If an incorrect or insufficient address is provided, there will be no replacement or refund provided.
If a package for delivery is found to be incorrectly addressed by us or our distributor, we will be responsible for the replacement or refund in NZ$.
Shipping
Free delivery within New Zealand. For Australian orders, the shipping is calculated on a combination of our distributors handling fee and freight based on the weight and destination.
IMPORTANT NOTICE We accept orders for delivery to New Zealand and Australia, but we no longer accept orders for delivery to the rest of the world, due to the increased issues with overseas delivery, which are outside our control.
Please note, for overseas delivery, many of our books can be ordered through www.mightyape.co.nz or www.fishpond.co.nz
Delivery
All orders are dispatched by our distributors David Bateman Limited T/A Bookman Books, located in Hobsonville, Auckland. Track and trace emails are sent by our distributors – David Bateman Ltd <support@courierit.co.nz
New Zealand standard delivery timeframes are 2 to 6 working days. Allow 3 to 7 working days for rural deliveries within New Zealand.
Allow 10 to 15 days for delivery to Australia.
Additional delays may be experienced over the Christmas period due to the volume of deliveries.
We are experiencing instances overseas, where some packages require a signature before delivery. The signing of packages are the responsibility of the recipient.
Pre-orders (back orders) will be dispatched when stock is available.
Customs and duties
International shipping paid at the time of your purchase does not include import duties or taxes that may apply upon entry into the destination country. Any import taxes or duties required by the destination country is the responsibility of the recipient.
Returns and refunds
Please choose carefully, as we do not offer a refund or exchange if you should change your mind.
If a product arrives damaged, defective or is the incorrect product, please contact us within seven days of receiving it. To arrange a replacement or refund in these circumstances, contact us by emailing info@pottonandburton.co.nz quoting your order number, and providing your contact details, a brief outline of the issue, and an image showing the damage/defect.
Cancelling orders
We reserve the right to cancel orders where we believe the order to be fraudulent or constitute a misuse of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. We will refund the purchase price in NZ$.
Stock availability
Website sales are subject to product availability. We endeavour to maintain accurate stock levels on our website, however, where your web order is accepted but the product is out of stock, we reserve the right to cancel your order and refund in NZ$.
Pre-orders
We offer a pre-order (back order) facility for books and calendars due to be published. This facility is only available for 30 to 90 days prior to the book or calendar being available for dispatch. When placing a pre-order, your payment is required in full. Should there be delays with dispatch, we will notify you, at which time we will offer you the option of a refund in NZ$.
Special Offers
Special offers available on this website are only valid for as long as they are displayed.
Discount and promotional coupons are valid for use only up to their expiry date.
Privacy
These terms and conditions are to be read in conjunction with our privacy policy.